Refund policy

 

We deliver nationwide and our aim is to get your purchases to you as quickly and safely as possible. 


There are some items that we do have to import and this may take a little longer. Please be patient, these gorgeous sports bras are worth the wait. We aim to keep you informed throughout the order process and will advise delivery timeframes. Please be assured we are working to get your order to you as quickly as we can. If you choose to have items delivered via registered post, your order may take longer to get to you.

In the case of multiple products in one order, we will only dispatch for delivery once all products are available. If there is a problem with your order, we will contact you via telephone or email.

Our delivery options are outlined below and at checkout:

 

Please choose the correct delivery option. Should your delivery be outside or different to the delivery option you have chosen. We will contact you and let you know what the differences in the delivery costs are. For example, although an area might technically be within a city limit, our courier company classifies it as a “high risk” area. It is important to note that your package will not be released until the outstanding amount has been paid. If you are not happy with this you can request a refund. The refund amount will be paid back less the bank charges (if any) and done within 7 working days. It is important to note that this will cause delays so please choose carefully. Please contact us if you are not sure of the choice of delivery option that you should be choosing.

Description Destination Pricing
Courier: City-City JHB, PTA, PE, Bloemfontein, George R180
Courier: Rest of SA Regional deliveries R230
Courier: North Coast Ballito, Umhlanga, Durban ONLY R160
Collection Collection in Salt Rock No Cost

 

Postnet to Postnet Nationwide R99.00

 

For our standard delivery our courier service operates in normal working hours. It is advisable that you are available to receive your goods or make sure that someone else is able to sign on your behalf. We encourage working customers to use your place of business, where possible, as a delivery address.

It is very important to note that if there are any special delivery instructions, these need to be clearly outlined in the comments box during check out.

 

REQUIRED DETAILS

  • A contact telephone number – in case there is a problem when delivering.
  • A full, detailed physical address. Please include any special instructions in the comment field during checkout.

 

UNABLE TO DELIVER

Should your package not be able to be delivered, our courier will make a second attempt. If it is still unsuccessful, we will attempt to contact you via phone or email to make delivery arrangements. If we are unable to reach you and the package can still not be delivered (and we have made every reasonable effort to contact you), your order will be returned to our stock. You will be refunded the purchase amount minus R100 for admin costs.

PLEASE NOTE: We take no responsibility for misdirected or delayed door-to-door deliveries due to incorrect information.

 

Unforeseen circumstances

We try to make sure delivery is as seamless and convenient as possible. However, infrequently situations arise that we have to deal with regarding the safe delivery of your package.

 

Returns

 

At Ordinarily Active, customer satisfaction is extremely important and we hope that you always enjoy a great shopping experience with us. If, for whatever reason, you are unhappy with your purchase or it doesn’t fit, contact us so that we can assist you to arrange an exchange or store credit.

To take advantage of our returns policy, ensure that you contact us within 7 days of receiving your order.

You can either call us on

+27 (0) 84 894 4676 or

email: orders@ordinarilyactive.co.za

Please return the items to us unworn, with the labels intact. You are welcome to carefully try garments on to determine if they fit but please note that all items need to be in original condition and have their tags still attached to the garment.

How does the returns process work?

Step 1: Notify us

Call us within 7 days of receiving your order to notify us that you will be returning or exchanging items.

Either call  +27 (0) 84 894 4676 or email us orders@ordinarilyactive.co.za  to tell us what you are returning and the quantity. If you would like to exchange, we can help you find the right size. Please ensure you give us your order number and contact telephone number to keep you updated during the return/ exchange process.

Step 2: Returning

You are responsible for arranging the return to us, the easiest way is to send it back to Postnet Salt Rock. Please ensure you send us the tracking number.

Please make sure that you include your order number and contact details and email us at orders@ordinarilyactive.co.za or contact us at +27 (0) 84 894 4676.

Ordinarily Active Returns

Ref: Your Order Number

Return the item in its original packaging or alternative packaging that protects the garments. Please ensure that you make us aware of the tracking number so that, in case there are any problems, we can track the package.

 

CONDITIONS FOR RETURNS

  • If you would like to exchange/ store credit items we need to be notified within 7 days of your goods being delivered to you.
  • Goods must be in their original state and in a re-sellable condition. Any garment that is returned cannot be worn, damaged, marked or stained.
  • Sarah Elizabeth can accept items with their original labels, still attached to the garment.

  • All sales and discounted items are non-refundable and non-exchangeable.

  • For hygiene purposes, we cannot exchange any panties, thongs, briefs or shorts.

  • Return the item in its original packaging or alternative packaging that protects the garment. Please ensure that it is of adequate size and strength to protect the items you are sending. We cannot accept goods that have been damaged in your care or during transit back to our offices.

 

EXCHANGES

We are happy to help facilitate exchanges but we only offer Store Credits for returns. We do NOT issue refunds to original methods of payment. However, we are here to help so please take your time selecting your purchase and if you need any help in relation to the size or style please get in touch on 084 894 4676. 

If you have received a gift and you would like to exchange it this can be arranged as long as the above T &Cs are met.

At any stage, if you are unsure of the process or need assistance, please don’t hesitate to contact us.